How to Choose a Cleaning Company in Calgary: Complete Guide

Why Choosing the Right Cleaning Company Matters

In Calgary, there are hundreds of cleaning companies ranging from one-person operations to large franchises. The difference between a good and bad cleaning company can mean the difference between a spotless home and damaged property, stolen items, or unreliable service.

8 Essential Things to Check Before Hiring

1. Insurance and Bonding

Ask for proof of general liability insurance (minimum $2 million in Calgary) and workers' compensation coverage. Reputable companies will have no problem providing certificates of insurance.

2. Background Checks

Does the company perform criminal background checks on all employees? This is especially important for residential cleaning where cleaners have access to your home. Ask about their screening process.

3. Reviews and References

Check multiple sources for reviews:

• Google Reviews (look for 4.5+ stars with 50+ reviews)
• Facebook recommendations
• Better Business Bureau (BBB) rating
• Ask for references from current clients

4. Certifications and Training

Look for companies with professional certifications. For commercial and medical cleaning, IPAC (Infection Prevention and Control) certification is the gold standard in Alberta. This ensures cleaners understand proper disinfection protocols.

5. Transparent Pricing

Get quotes in writing. Understand exactly what's included. Beware of companies that quote unusually low prices—they often cut corners or add surprise charges later.

6. Supplies and Equipment

Does the company bring their own supplies and equipment? If so, are they using professional-grade, eco-friendly products? Or will you need to provide supplies?

7. Satisfaction Guarantee

Reputable cleaning companies stand behind their work. Look for companies that offer a satisfaction guarantee—if you're not happy, they'll come back and make it right.

8. Communication and Professionalism

How easy is it to reach them? Do they respond promptly to inquiries? A company's communication before you hire them is a good indicator of their service quality after.

Red Flags to Watch Out For

• No written contract or service agreement
• Cash-only payment with no receipts
• Unwilling to provide proof of insurance
• Prices significantly below market rate
• No physical business address
• Pushy sales tactics or pressure to sign immediately

Questions to Ask Before Hiring

1. Are you insured and bonded? Can I see your certificate?
2. Do you perform background checks on employees?
3. What is your satisfaction guarantee policy?
4. What cleaning products do you use?
5. Will the same cleaner come each time?
6. What is your cancellation policy?
7. How do you handle complaints or damage?

Calgary-Specific Considerations

When hiring a cleaning company in Calgary, consider:

• Winter cleaning: Does the company handle salt and slush tracked in during winter?
• Hard water: Calgary has hard water—does the company know how to handle mineral buildup?
• High-rise access: For downtown condos, does the company understand building access protocols?
• Local presence: Companies based in Calgary are more reliable than those operating remotely.

What to Expect Price-Wise in Calgary

In 2024, typical Calgary cleaning rates are:

• Regular house cleaning: $120-$200 per visit
• Deep cleaning: $250-$450
• Move-out cleaning: $199-$400
• Office cleaning: $0.10-$0.25 per sq ft

Prices vary based on home size, condition, and frequency. Weekly cleaning is typically cheaper per visit than monthly.